Services
Order confirmation
Our call centre confirms each order with your customer before it ships — fewer refused parcels.
Many cash-on-delivery orders are refused at the door. Switch on confirmation and our team calls every customer first: we check the name, the address and the amount, and only confirmed orders leave. You can also share a Google Sheet of your orders and we read it automatically.
What's included
- Every customer called before shipping
- Address and amount checked on the call
- Orders read from your Google Sheet
- Switch it on or off any time
How it works
- 1
Turn on "OnTime confirms my orders" in your store settings.
- 2
Create orders as usual, or let us read them from your sheet.
- 3
We call the customer; confirmed orders go out for delivery.
Frequently asked questions
What does it cost?
A small fee per confirmed order, taken from your payout like the delivery fee.
What happens when a customer refuses?
The order is cancelled before it ships, so you pay no delivery or return fee.
Other services
Ready to ship with OnTime?
Open a store account in minutes, or talk to our team about your volumes.